1. General
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SCHOOL |
SCHOOL OF ECONOMIC SCIENCES |
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ACADEMIC UNIT |
DEPARMENT OF ACCOUNTING AND FINANCE |
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LEVEL OF STUDIES |
Undergraduate |
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COURSE CODE |
BA809 |
SEMESTER |
8 | ||
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COURSE TITLE |
MANAGEMENT OF HOSPITALITY SERVICES | ||||
| INDEPENDENT TEACHING ACTIVITIES |
WEEKLYTEACHING HOURS |
CREDITS | |||
| Lectures | 3 | ||||
| Hours Lab | 0 | ||||
| Hours Exercises | 0 | ||||
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Total |
3 | 6 | |||
| COURSE TYPE | Scientific Field, Required, Elective | ||||
| PREREQUISITE COURSES | No | ||||
| LANGUAGE OF INSTRUCTION and EXAMINATIONS | Greek | ||||
| IS THE COURSE OFFERED TO ERASMUS STUDENTS | Yes (upon request) | ||||
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COURSE WEBSITE (URL) |
https://
eclass.uowm.gr/courses/BA220/
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2. LEARNING OUTCOMES
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Learning outcomes |
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After successful completion of the course, students are expected to be able to: 1.Has knowledge of the historical development of hospitality businesses. 2. Identifies the characteristics of hospitality businesses. 3. Has knowledgr of the special characteristics of the different types of clients of hospitality businesses. 4. Describes the purposes for which each sector of the hospitality business is aimed. 5. Lists the supporting departments of a hospitality business and identify the central objective of each of them. |
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General Competences |
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• Decision-making • Autonomous work • Group work |
3. SYLLABUS
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The course content includes: • Introduction to hospitality organizations. • Forms and types of hospitality organizations. • Typology of hospitality business customers. • The hotel and hospitality • Hotel organization • The rooms division (Rooms Division) • Human resources management • Reception department • Sales of hotel services • Reservations • Arrivals • Hospitality services provided • Departures • customer accounts - cashier functions |
4. TEACHING and LEARNING METHODS - EVALUATION
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DELIVERY |
Face to face | ||||||||||||||||||||||||
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USE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY |
Use of the electronic platform e-class Presentations are made using Power Point. There is also the possibility of electronic communication via e-mail to the teacher. Providing electronic teaching presentations to Students, via e-class |
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| TEACHING METHODS |
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STUDENT PERFORMANCE EVALUATION |
• Mid-term Exam 30% • Final Exam(multiple choice, short-answer questions, problem solving) 70% |
5. SUGGESTED BIBLIOGRAPHY
| -Suggested bibliography: |
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-Recommended Book Resources: • Theocharis N. (2016). Management of the rooms sector of hotel businesses. Reception & Reservations, Roofing, Communications, Security Maintenance. Propompos Publications, Athens. • Laloumis, D. (2018). Hotel Business Administration. Faidimos Publications: Athens. • Efstathiou, P. (2005). Hotel management. Papazisis Publications: Athens. • Walker, J. (2017). Introduction to Hospitality Management, 5th Edition. Pearson: USA. |
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-Related academic journals: |