1. General
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SCHOOL |
SCHOOL OF ECONOMIC SCIENCES |
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ACADEMIC UNIT |
DEPARMENT OF ACCOUNTING AND FINANCE |
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LEVEL OF STUDIES |
Undergraduate |
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COURSE CODE |
BA806 |
SEMESTER |
8 | ||
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COURSE TITLE |
Total quality management | ||||
| INDEPENDENT TEACHING ACTIVITIES |
WEEKLYTEACHING HOURS |
CREDITS | |||
| Lectures | 3 | ||||
| Hours Lab | 0 | ||||
| Hours Exercises | 0 | ||||
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Total |
3 | 6 | |||
| COURSE TYPE | Genenal background, Compulsory | ||||
| PREREQUISITE COURSES | no | ||||
| LANGUAGE OF INSTRUCTION and EXAMINATIONS | Greek | ||||
| IS THE COURSE OFFERED TO ERASMUS STUDENTS | Yes (upon request) | ||||
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COURSE WEBSITE (URL) |
https://
https://eclass.uowm.gr/courses/ ΒΑ801/
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2. LEARNING OUTCOMES
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Learning outcomes |
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After successful completion of the course, students are expected to be able to: 1. Understands the basic concepts and importance of quality 2. Recognizes and analyzes the parameters of the internal and external environment of the company that affect the development of quality systems. 3. Knows the stages of development of a quality accreditation system and their basic categories 4. It implements the methods used in the framework of the TQM. |
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General Competences |
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• Project planning and management • Work in an interdisciplinary environment • Adaptation to new situations • Search, analysis and synthesis of data and information, using the necessary technologies |
3. SYLLABUS
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The course content includes: • Definitions of Quality • Quality Systems • Integrating quality into business strategy. • Analysis of the internal - external environment of the modern business - organization. • The main quality schools. Basic principles. • Tools for applying quality methods. Benchmarking, Brainstorming • Certification Systems, • National Quality Systems • Models of business excellence. • Quality in the Public sector. |
4. TEACHING and LEARNING METHODS - EVALUATION
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DELIVERY |
Face to face | ||||||||||||||||||||||||
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USE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY |
Use of the electronic platform e-class During office hours Presentations are made using Power Point. There is also the possibility of electronic communication via e-mail to the teacher. Providing electronic teaching presentations to Students, via e-class |
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| TEACHING METHODS |
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STUDENT PERFORMANCE EVALUATION |
• Lab and/or project work 10% • Final Exam 90% |
5. SUGGESTED BIBLIOGRAPHY
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• Tsiotras, G., “Quality control and quality assurance models” Vol 1 EAP, Patras, 2001 • Bounds, G., Yorks, L., Adams, M., Ranney, G., “Beyond TQM: Towards energizing paradigm” • TQM and Business Excellence (Journal ISSN 1478 – 3363). • TQM Magazine (Journal ISSN 0954 – 478X) • Book [59414712]: Quality Management and Organizational Excellence, 8th Edition, Goetsch L. David - Stanley B. Davis, Georgios Bochoris (editor) 8th/2018 • Book [50656020]: Management and Quality Control, 2nd Edition, Steiakakis Manos - Kofidis Nikos 2nd/2015 |
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-Related academic journals: |